This page (together with our Privacy Policy and Terms & Conditions) tells you information about us and the legal terms and conditions (the “Terms” or “General Conditions of Sale” on which we sell any of the Products (“Products”) listed on our MAISON RAFFIA website (the “Website”) to you.
Please read these Terms carefully and make sure that you understand them, before ordering any Products from our Website. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our Website.
You may print a copy of these Terms or save them to your computer for future reference.
We may amend these General Conditions of Sale from time to time as set out in these Terms and in the Terms and Conditions. Every time you wish to order Products from the Website, please check these Terms to ensure you understand the terms which will apply at that time.
The language in these Terms and Conditions shall be interpreted as in accordance with their fair meaning and not strictly for or against either party.
The purpose of the Website is for MAISON RAFFIA to offer Products for sale to visitors of the Website (hereinafter “you” or “your”).
Products are intended for your personal use, in this respect, our products are not intended for resale. If any unusual pattern is suspected, we reserve the right to cancel the order.
INFORMATION ABOUT US
The Website is an e-commerce website that is accessible via the internet at www.maisonraffia.com. It is produced by MAISON RAFFIA LLC, a company incorporated and registered in the United Arab Emirates.
USE OUR WEBSITE
Your use of our Website is governed by our Website Terms & Conditions. Please take the time to read these as they include important terms which apply to you.
You may only purchase from our website if you are at least 18 years old.
AREAS OF DELIVERY
Products ordered by you on our Website shall be delivered only to the address provided upon placing the order on our website www.maisonraffia.com. Only orders with a complete address will be processed.
The orders for which a P.O box delivery address has been chosen cannot be processed.
The General Conditions of Sale determine the steps required to place an order and ensure the follow-up of said order between the parties.
OUR PRODUCTS
The Products MAISON RAFFIA offered for sale are those listed on the Website, on the date you consult the Website, within the limit of available stock and subject to these Terms. All Products should be kept out of the reach of children (individuals under 18 years of age).
The images of the Products on our Website are for illustrative purposes only. The images that illustrate the Products do not fall within the scope of the Contract and MAISON RAFFIA ’s liability may not be incurred in connection with any such error. Products purchased may vary slightly from images on our Website.
Products are offered subject to availability. If a Product is not available, you shall be informed thereof as soon as possible. Such information may be provided to you:
a) at the time of placing your order. If a Product that can be bought online is unavailable it will state that the desired Product is out of stock.
b) following the validation of your order. If a Product becomes unavailable prior to delivery, you will be contacted via email.
If we are unable to supply you with a Product, for example, because that Product is not in stock or no longer available or because of an error on our Website, we will inform you of this by email and you can decide how you wish to proceed with your order or let us know if you wish to cancel your order.
If you have already paid for the Products, We will take the necessary steps to deduct the price(s) of the Product(s) that is/are unavailable from the amount debited from your bank account as soon as possible. If none of the items ordered are available, we will also refund any delivery costs charged as soon as possible.
No substitute product will be sent to replace the unavailable product.
We may not be held liable if Products are out of stock or unavailable.
Product(s) ordered shall remain the property of MAISON RAFFIA until full receipt of the purchase price and all applicable delivery charges by MAISON RAFFIA. If Products have been delivered to you and there is a payment incident or in the event of incomplete or partial payment, you undertake, at your cost, to return the Products to us at our first request.
On the date of delivery, the risks (in particular of theft or damage) concerning the Products are transferred to you.
PRICES AND PAYMENT
The prices of the Products are given in Emirati Dirham (AED) on www.maisonraffia.com. We use our best efforts to ensure that the prices of Products are correct at the time of completing an order.
In the event that you are using a valid promotional code provided by MAISON RAFFIA, this cannot be used in conjunction with another offer or promotion.
The prices given do not include the delivery costs, which will be invoiced in addition and specified to you before the order is confirmed and when the order is definitively validated.
You accept our right to modify its prices at any time, however the Products will be invoiced on the basis of the tariffs in force when the order is recorded, subject to the availability of such Products. The tariff in force is that stated on the Website, unless there is a typographical error.
Our Website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or canceling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as canceled and notify you in writing at the postal address provided during the order process.
Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the Products to you at the incorrect price.
All payments must be made immediately over the internet. We accept payments online using Visa and MasterCard credit/debit card.
Cash-on-delivery (COD) payments are also accepted.
For payments by credit or debit card, you will need to enter:
• the card number;
• the expiry date;
• the name of cardholder; and
• the 3-digit safety code on the back of the card (Visa and MasterCard only).
Banking transactions will be carried out in a secure manner by PayTabs, which is the designated payment partner.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secure connection.
All credit/debit card payments are subject to validation checks and authorization by the issuer. If the issuer of the credit/debit card refuses to authorize payment, we will not be liable for any delay or non-delivery. We will cancel your order and contact you for an alternative method of payment.
The details on the credit/debit card used to make the payment must match the exact ID information of the cardholder as held by the issuer. Payment will be debited and cleared from your account upon completion of the confirmation of your order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it.
No credit/debit cards’ details will be stored, sold, shared, rented or leased to any third parties except by our online payment gateway service provider.
We take reasonable care to make the Website secure. Rest assured that your card number will be protected using security technology that encrypts your card details and provides a secure connection between Internet browsers and websites, allowing you to transmit private data online. We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
PLACING AN ORDER
You may freely consult the various pages of the Website, with no commitment to order.
If you wish to place an order, you need to choose the various Products that are of interest and confirm said interest by clicking on the "Add to cart" button.
You may at any time; obtain a summary of the Products you have selected or modify your order, by clicking on the "Shopping Bag" icon, which is accessible on the top right of each page; and complete your selection of Products and order them by clicking on "Proceed to Checkout".
You then must identify yourself in the ‘Billing details” stage. Once you have identified yourself you can proceed to “Place order”, then click ‘Pay Now’ to complete your order.
At the ‘Billing details’ stage you should verify that your shipping address and your billing address are correct. You are then requested to enter your credit/debit card details.
You must read these General Conditions of Sale, the Terms and Conditions which can be accessed at the payment stage and tick the "I have read and agree to the website terms and conditions” before you click “Place order” then ”Pay Now”.
Once you have clicked “Pay Now” your order is validated, and you will be bound by the order and acknowledge that the placing of the order implies an obligation from you to pay.
OUR RIGHT TO REVISE THESE TERMS
We may update these Terms of Sale from time to time. Every time you wish to order Products from MAISON RAFFIA, please check these Terms to ensure you understand the terms which will apply at the time of your order.
We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:
a) changes in relevant laws and regulatory requirements; and/or
b) changes in our business practices.
Any modifications of these Terms will be effective once published on our Website. Your continued use of the Website following such change shall signify your agreement to be bound by the modified Terms. Please read the Terms and Conditions and check back often. If you do not agree to any change to the Terms and Conditions, then you must immediately stop using the Website.
These Terms constitute the whole legal agreement with you and govern your use of the Website and all Services and products available thereon and completely replace any prior agreements with you in relation to the same.
You acknowledge and agree that the form and nature of the Services may change from time to time without prior notice to you and we may stop providing the same (or any features within them) to you or to users.
DELIVERY
Orders are prepared and dispatched by carriers or resellers nominated by MAISON RAFFIA. The estimated delivery time will be included in the Order Acknowledgement and Dispatch Confirmation sent to you. The estimated delivery time depends on the country where you are located. Please note that the delivery time quoted is an estimate only.
For more details please refer to our Shipping & Returns page.
RETURNS AND REFUNDS
For details about returns and refunds please refer to our Shipping & Returns page.
HOW WE USE YOUR PERSONAL INFORMATION
We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in the following Clause.
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes of all natures, lock-outs or other industrial action by third parties, civil commotion, riot, insurrection, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or pandemic, other natural disaster, or failure of public or private telecommunications networks, severe disturbance in the security of the internet, technical failures, unauthorized access and/or intrusions into the Website’s servers, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
a) we will contact you as soon as reasonably possible to notify you; and
b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
CONTACT INFORMATION
Please feel free to contact us via one of the methods described on our Contact Us page. If you have any questions about the Terms of Sale please contact us by email at info@maisonraffia.com.
Please read these Terms carefully and make sure that you understand them, before ordering any Products from our Website. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our Website.
You may print a copy of these Terms or save them to your computer for future reference.
We may amend these General Conditions of Sale from time to time as set out in these Terms and in the Terms and Conditions. Every time you wish to order Products from the Website, please check these Terms to ensure you understand the terms which will apply at that time.
The language in these Terms and Conditions shall be interpreted as in accordance with their fair meaning and not strictly for or against either party.
The purpose of the Website is for MAISON RAFFIA to offer Products for sale to visitors of the Website (hereinafter “you” or “your”).
Products are intended for your personal use, in this respect, our products are not intended for resale. If any unusual pattern is suspected, we reserve the right to cancel the order.
INFORMATION ABOUT US
The Website is an e-commerce website that is accessible via the internet at www.maisonraffia.com. It is produced by MAISON RAFFIA LLC, a company incorporated and registered in the United Arab Emirates.
USE OUR WEBSITE
Your use of our Website is governed by our Website Terms & Conditions. Please take the time to read these as they include important terms which apply to you.
You may only purchase from our website if you are at least 18 years old.
AREAS OF DELIVERY
Products ordered by you on our Website shall be delivered only to the address provided upon placing the order on our website www.maisonraffia.com. Only orders with a complete address will be processed.
The orders for which a P.O box delivery address has been chosen cannot be processed.
The General Conditions of Sale determine the steps required to place an order and ensure the follow-up of said order between the parties.
OUR PRODUCTS
The Products MAISON RAFFIA offered for sale are those listed on the Website, on the date you consult the Website, within the limit of available stock and subject to these Terms. All Products should be kept out of the reach of children (individuals under 18 years of age).
The images of the Products on our Website are for illustrative purposes only. The images that illustrate the Products do not fall within the scope of the Contract and MAISON RAFFIA ’s liability may not be incurred in connection with any such error. Products purchased may vary slightly from images on our Website.
Products are offered subject to availability. If a Product is not available, you shall be informed thereof as soon as possible. Such information may be provided to you:
a) at the time of placing your order. If a Product that can be bought online is unavailable it will state that the desired Product is out of stock.
b) following the validation of your order. If a Product becomes unavailable prior to delivery, you will be contacted via email.
If we are unable to supply you with a Product, for example, because that Product is not in stock or no longer available or because of an error on our Website, we will inform you of this by email and you can decide how you wish to proceed with your order or let us know if you wish to cancel your order.
If you have already paid for the Products, We will take the necessary steps to deduct the price(s) of the Product(s) that is/are unavailable from the amount debited from your bank account as soon as possible. If none of the items ordered are available, we will also refund any delivery costs charged as soon as possible.
No substitute product will be sent to replace the unavailable product.
We may not be held liable if Products are out of stock or unavailable.
Product(s) ordered shall remain the property of MAISON RAFFIA until full receipt of the purchase price and all applicable delivery charges by MAISON RAFFIA. If Products have been delivered to you and there is a payment incident or in the event of incomplete or partial payment, you undertake, at your cost, to return the Products to us at our first request.
On the date of delivery, the risks (in particular of theft or damage) concerning the Products are transferred to you.
PRICES AND PAYMENT
The prices of the Products are given in Emirati Dirham (AED) on www.maisonraffia.com. We use our best efforts to ensure that the prices of Products are correct at the time of completing an order.
In the event that you are using a valid promotional code provided by MAISON RAFFIA, this cannot be used in conjunction with another offer or promotion.
The prices given do not include the delivery costs, which will be invoiced in addition and specified to you before the order is confirmed and when the order is definitively validated.
You accept our right to modify its prices at any time, however the Products will be invoiced on the basis of the tariffs in force when the order is recorded, subject to the availability of such Products. The tariff in force is that stated on the Website, unless there is a typographical error.
Our Website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or canceling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as canceled and notify you in writing at the postal address provided during the order process.
Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the Products to you at the incorrect price.
All payments must be made immediately over the internet. We accept payments online using Visa and MasterCard credit/debit card.
Cash-on-delivery (COD) payments are also accepted.
For payments by credit or debit card, you will need to enter:
• the card number;
• the expiry date;
• the name of cardholder; and
• the 3-digit safety code on the back of the card (Visa and MasterCard only).
Banking transactions will be carried out in a secure manner by PayTabs, which is the designated payment partner.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secure connection.
All credit/debit card payments are subject to validation checks and authorization by the issuer. If the issuer of the credit/debit card refuses to authorize payment, we will not be liable for any delay or non-delivery. We will cancel your order and contact you for an alternative method of payment.
The details on the credit/debit card used to make the payment must match the exact ID information of the cardholder as held by the issuer. Payment will be debited and cleared from your account upon completion of the confirmation of your order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it.
No credit/debit cards’ details will be stored, sold, shared, rented or leased to any third parties except by our online payment gateway service provider.
We take reasonable care to make the Website secure. Rest assured that your card number will be protected using security technology that encrypts your card details and provides a secure connection between Internet browsers and websites, allowing you to transmit private data online. We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
PLACING AN ORDER
You may freely consult the various pages of the Website, with no commitment to order.
If you wish to place an order, you need to choose the various Products that are of interest and confirm said interest by clicking on the "Add to cart" button.
You may at any time; obtain a summary of the Products you have selected or modify your order, by clicking on the "Shopping Bag" icon, which is accessible on the top right of each page; and complete your selection of Products and order them by clicking on "Proceed to Checkout".
You then must identify yourself in the ‘Billing details” stage. Once you have identified yourself you can proceed to “Place order”, then click ‘Pay Now’ to complete your order.
At the ‘Billing details’ stage you should verify that your shipping address and your billing address are correct. You are then requested to enter your credit/debit card details.
You must read these General Conditions of Sale, the Terms and Conditions which can be accessed at the payment stage and tick the "I have read and agree to the website terms and conditions” before you click “Place order” then ”Pay Now”.
Once you have clicked “Pay Now” your order is validated, and you will be bound by the order and acknowledge that the placing of the order implies an obligation from you to pay.
OUR RIGHT TO REVISE THESE TERMS
We may update these Terms of Sale from time to time. Every time you wish to order Products from MAISON RAFFIA, please check these Terms to ensure you understand the terms which will apply at the time of your order.
We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:
a) changes in relevant laws and regulatory requirements; and/or
b) changes in our business practices.
Any modifications of these Terms will be effective once published on our Website. Your continued use of the Website following such change shall signify your agreement to be bound by the modified Terms. Please read the Terms and Conditions and check back often. If you do not agree to any change to the Terms and Conditions, then you must immediately stop using the Website.
These Terms constitute the whole legal agreement with you and govern your use of the Website and all Services and products available thereon and completely replace any prior agreements with you in relation to the same.
You acknowledge and agree that the form and nature of the Services may change from time to time without prior notice to you and we may stop providing the same (or any features within them) to you or to users.
DELIVERY
Orders are prepared and dispatched by carriers or resellers nominated by MAISON RAFFIA. The estimated delivery time will be included in the Order Acknowledgement and Dispatch Confirmation sent to you. The estimated delivery time depends on the country where you are located. Please note that the delivery time quoted is an estimate only.
For more details please refer to our Shipping & Returns page.
RETURNS AND REFUNDS
For details about returns and refunds please refer to our Shipping & Returns page.
HOW WE USE YOUR PERSONAL INFORMATION
We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in the following Clause.
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes of all natures, lock-outs or other industrial action by third parties, civil commotion, riot, insurrection, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or pandemic, other natural disaster, or failure of public or private telecommunications networks, severe disturbance in the security of the internet, technical failures, unauthorized access and/or intrusions into the Website’s servers, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
a) we will contact you as soon as reasonably possible to notify you; and
b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
CONTACT INFORMATION
Please feel free to contact us via one of the methods described on our Contact Us page. If you have any questions about the Terms of Sale please contact us by email at info@maisonraffia.com.