Thank you for visiting www.maisonraffia.com (the “Site”). We at MAISON RAFFIA (“we”, “us”, “our”) understand that privacy is an important issue for our Site visitors and customers, and we are committed to providing you clear information about how we treat data provided to us. This Privacy Policy (“Policy”) describes the data we collect, what we do with it and the safeguards we have in place to protect it. As we update and expand our services, we reserve the right to modify the Privacy Policy at any time. Any changes will be posted here so that you are always aware of what information is collected, how it is used and security safeguards. Please check this page periodically for changes. Your continued use of the Site after changes to the Privacy Policy indicates your acceptance of the terms of any revisions to this Policy.
When you share personal data with us or when we collect personal data about you, we use it in line with this Policy. Please read this Policy carefully. If you have any questions or concerns about your personal data, please contact our Privacy Compliance Officer by e‑mail at info@maisonraffia.com.
WHAT IS PERSONAL DATA?
“Personal data” means any information or pieces of information that could identify you either directly (e.g. your name) or indirectly (e.g. through pseudonymized data such as a unique ID number). This means that personal data includes things like email/home addresses/mobile phone, usernames, profile pictures, personal preferences and shopping habits, user generated content, financial information, and welfare information. It could also include unique numerical identifiers like your computer’s IP address or your mobile device’s MAC address, as well as cookies.
INFORMATION COLLECTION
We might collect or receive data from you via our websites, forms, apps, devices or otherwise. Sometimes you give this to us directly (e.g. when you create an account, when you contact us, when you purchase from our websites/apps, sometimes we collect it (e.g. using cookies to understand how you use our websites/apps) or sometimes we receive your data from other third parties.
When we collect data, we indicate the mandatory fields via asterisks where such data is necessary for us to:
Perform our contract with you (e.g. to deliver the products you have purchased on our websites/apps);
Provide you with the service you have asked for (e.g. to provide you with a newsletter); or
Comply with legal requirements (e.g. invoicing).
If you do not provide the data marked with an asterisk, this may affect our ability to provide the products and services.
INFORMATION USE
By placing an order on the Site or signing up to receive emails, you agree that personal information that you provide may be used by MAISON RAFFIA, its parents, affiliates, and subsidiaries to communicate with you for the purposes of: promoting services and products, informing you about new services and products, providing news on upcoming products and events, conducting surveys, marketing special gift or discount offerings, offering discounts and otherwise communicating with you.
Use the information for purposes including:
to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
to communicate with you, about products and services, competition results, special offers, and events which might interest you;
to deliver personalized site content to you;
for marketing including direct marketing;
to run competitions or offer additional benefits to you; and
to send you promotional information about third parties that we think may be of interest to you.
to comply with laws or regulations or to comply with any directions given by regulators or authorities.
We use your email address to contact you regarding any order you place with MAISON RAFFIA. If you choose to do so you may sign up for our email NEWSLETTER list to receive news about products. This email list is strictly voluntary and you will only be included in the mailing if you have signed up to be included.
We will not sell, lease, rent or barter your personal information to any third party except as stated in this Privacy Policy.
DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES
We only share your personal data with third parties for direct marketing purposes with your consent. In this context, your data is processed by such a third party, acting as a data controller, and its own terms and conditions and privacy notice apply. You should carefully check their documentation before consenting to the disclosure of your information to that third party.
We may also share your Personal Data with the authorities to comply with applicable laws and regulations, if we are under a duty to disclose or share your personal data in order to comply with a legal obligation, or in order to enforce or apply our terms of service/sales or other terms and conditions you have agreed to; or to protect the rights, property, or safety of MAISON RAFFIA, our customers, or employees, or if we are permitted to do so by law.
LINKS TO THIRD PARTIES
Our Site and Apps may from time to time contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we are not responsible or liable for these policies. Please review that Site's privacy policy before providing any personally identifiable information. We are not responsible for the activities of any third parties.
We may also offer you the opportunity to use your social media login. If you do so, please be aware that you share your profile information with us depending on your social media platform settings. Please visit the relevant social media platform and review its privacy policy to understand how your personal data is shared and used in this context.
IS YOUR PERSONAL DATA SECURE?
We are committed to keeping your personal data secure, and taking all reasonable precautions to do so. We always do our best to protect your personal data and once we have received your personal data, we use strict procedures to try to prevent unauthorized access. As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site. As such, any transmission is at your own risk.
COOKIES
WHAT ARE COOKIES?
Cookies are small text files stored on your device (computer, tablet or mobile) when you are on the Internet, including on MAISON RAFFIA website. For more information, please consult the following links: https://www.aboutcookies.org
We use “cookies” when you visit our website. It is a technology that enables us to personalize our service to you and track the patterns of behavior of visitors to the website.
By using our website, you agree to us placing cookies on your device and accessing them when you visit the website in the future.
There are four main types of cookies – here’s how and why we use them:
Analytics cookies: these cookies allow us to measure and analyze how our customers use the website, to improve both its functionality and your shopping experience.
Customer preference cookies: when you are browsing or shopping, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
Targeting or advertising cookies: these cookies are used to deliver marketing and advertising materials that are relevant to you.
DEACTIVATION OF COOKIES
You can easily adjust the settings of your browser in relation to the activation or deactivation of cookies. Please consult the Help Function of your browser if need be.
Many cookies are used to enhance the usability or functionality of websites/apps; therefore disabling cookies may prevent you from using certain parts of our websites/apps.
CONTACT US
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact our Privacy Compliance Officer by e‑mail at info@maisonraffia.com.
When you share personal data with us or when we collect personal data about you, we use it in line with this Policy. Please read this Policy carefully. If you have any questions or concerns about your personal data, please contact our Privacy Compliance Officer by e‑mail at info@maisonraffia.com.
WHAT IS PERSONAL DATA?
“Personal data” means any information or pieces of information that could identify you either directly (e.g. your name) or indirectly (e.g. through pseudonymized data such as a unique ID number). This means that personal data includes things like email/home addresses/mobile phone, usernames, profile pictures, personal preferences and shopping habits, user generated content, financial information, and welfare information. It could also include unique numerical identifiers like your computer’s IP address or your mobile device’s MAC address, as well as cookies.
INFORMATION COLLECTION
We might collect or receive data from you via our websites, forms, apps, devices or otherwise. Sometimes you give this to us directly (e.g. when you create an account, when you contact us, when you purchase from our websites/apps, sometimes we collect it (e.g. using cookies to understand how you use our websites/apps) or sometimes we receive your data from other third parties.
When we collect data, we indicate the mandatory fields via asterisks where such data is necessary for us to:
Perform our contract with you (e.g. to deliver the products you have purchased on our websites/apps);
Provide you with the service you have asked for (e.g. to provide you with a newsletter); or
Comply with legal requirements (e.g. invoicing).
If you do not provide the data marked with an asterisk, this may affect our ability to provide the products and services.
INFORMATION USE
By placing an order on the Site or signing up to receive emails, you agree that personal information that you provide may be used by MAISON RAFFIA, its parents, affiliates, and subsidiaries to communicate with you for the purposes of: promoting services and products, informing you about new services and products, providing news on upcoming products and events, conducting surveys, marketing special gift or discount offerings, offering discounts and otherwise communicating with you.
Use the information for purposes including:
to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
to communicate with you, about products and services, competition results, special offers, and events which might interest you;
to deliver personalized site content to you;
for marketing including direct marketing;
to run competitions or offer additional benefits to you; and
to send you promotional information about third parties that we think may be of interest to you.
to comply with laws or regulations or to comply with any directions given by regulators or authorities.
We use your email address to contact you regarding any order you place with MAISON RAFFIA. If you choose to do so you may sign up for our email NEWSLETTER list to receive news about products. This email list is strictly voluntary and you will only be included in the mailing if you have signed up to be included.
We will not sell, lease, rent or barter your personal information to any third party except as stated in this Privacy Policy.
DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES
We only share your personal data with third parties for direct marketing purposes with your consent. In this context, your data is processed by such a third party, acting as a data controller, and its own terms and conditions and privacy notice apply. You should carefully check their documentation before consenting to the disclosure of your information to that third party.
We may also share your Personal Data with the authorities to comply with applicable laws and regulations, if we are under a duty to disclose or share your personal data in order to comply with a legal obligation, or in order to enforce or apply our terms of service/sales or other terms and conditions you have agreed to; or to protect the rights, property, or safety of MAISON RAFFIA, our customers, or employees, or if we are permitted to do so by law.
LINKS TO THIRD PARTIES
Our Site and Apps may from time to time contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we are not responsible or liable for these policies. Please review that Site's privacy policy before providing any personally identifiable information. We are not responsible for the activities of any third parties.
We may also offer you the opportunity to use your social media login. If you do so, please be aware that you share your profile information with us depending on your social media platform settings. Please visit the relevant social media platform and review its privacy policy to understand how your personal data is shared and used in this context.
IS YOUR PERSONAL DATA SECURE?
We are committed to keeping your personal data secure, and taking all reasonable precautions to do so. We always do our best to protect your personal data and once we have received your personal data, we use strict procedures to try to prevent unauthorized access. As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site. As such, any transmission is at your own risk.
COOKIES
WHAT ARE COOKIES?
Cookies are small text files stored on your device (computer, tablet or mobile) when you are on the Internet, including on MAISON RAFFIA website. For more information, please consult the following links: https://www.aboutcookies.org
We use “cookies” when you visit our website. It is a technology that enables us to personalize our service to you and track the patterns of behavior of visitors to the website.
By using our website, you agree to us placing cookies on your device and accessing them when you visit the website in the future.
There are four main types of cookies – here’s how and why we use them:
Analytics cookies: these cookies allow us to measure and analyze how our customers use the website, to improve both its functionality and your shopping experience.
Customer preference cookies: when you are browsing or shopping, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
Targeting or advertising cookies: these cookies are used to deliver marketing and advertising materials that are relevant to you.
DEACTIVATION OF COOKIES
You can easily adjust the settings of your browser in relation to the activation or deactivation of cookies. Please consult the Help Function of your browser if need be.
Many cookies are used to enhance the usability or functionality of websites/apps; therefore disabling cookies may prevent you from using certain parts of our websites/apps.
CONTACT US
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact our Privacy Compliance Officer by e‑mail at info@maisonraffia.com.